News




2018/19 League Fixtures




Information on the new 2018/19 ticketing system can be found
 here.
A fee of £1.50p will be charged for each online transaction.
A purchase of any amount of available tickets for any amount of available matches, including any multi-match packages,  will be regarded as one transaction if the total amount is paid at checkout in one payment.
There is no charge for postage and the "print at home" option is still available.
Also, purchased tickets can be collected from either the drop-in centre at The Valley or the North Stand ticket office on a matchday.
For "in person" ticket purchases at The Valley on a matchday there will be a £3 fee payable on each ticket if purchased within the two hour period prior to kick-off (from 1pm for a 3pm ko, from 5.45pm for a 7.45pm ko, etc).
All phone and online facilities will close two hours prior to kick-off.


2018/19 Season Tickets

The price structure of the blocks at The Valley has changed for the 2018/19 season.
This does not effect the wheelchair bays.
More details can be found on the  Official Website

Disabilty Liaison
Officer
Kishan Parmar is our new DLO, as well as our Health and Safety Officer, and can be contacted via The Valley reception or on kishan.parmar@cafc.co.uk

Security Bag Check:
It should be noted that if you bring a bag with you to a match at The Valley you should expect it to be searched when entering the stadium. If you have had your bag checked when entering one of the lounges or Bartrams you can expect to have it checked again when entering the stadium to take your seat.
The club have asked that you avoid bringing any bags with you if you can but,
especially with disabled supporters, this is not always possible.
The end result will be a safer day for everyone.

 
West Stand Wheelchair Bays.
Supporters using any of the West Stand wheelchair bays which require crossing
in front of either dugout to access should arrive at least 15 minutes before kick-off.
You may be directed to use an alternative bay until half-time if you arrive too late to access your own.


New Metal Pin Badges.
CADSA have purchased new metal pin badges which are available to all members.
Email us at cadsa@cafc.co.uk with your postal address and a free badge will be sent to you.



 
Lift Passes and Ticket Enquiries
Please contact the Commercial Centre for disability ticket enquiries on 03330 14 44 44.
For those supporters who regularly need the use of a lift to safely access and leave the stadium, a season long Lift Pass will be issued to both the disabled supporter and his/her carer.
Stewards will be given, as a backup, lists of people who need to enter the ground via the lift. 
  The carer's tickets will be issued under the name of the season-ticket holder only and any change of details must be supplied to the Commercial Centre.
 

Car Parking
Email disability.parking@cafc.co.uk with your full name, seat area and the details of which matches you require parking for. 
Any requests that are not sent to the above email may not be actioned.
Alternatively, please call 0208 333 4000 and ask for Kishan Parmar.
         Bookings will be available for home matches which have tickets already on sale only.
         If you booked a space and are unable to attend, please inform the club at least 24 hours prior to match kick off.
Failure to notify the club of this will mean that you cannot book a space for the next home game. 
If this has been pre-booked your name will be removed from the list.

 For any other enquiries please email dlo@cafc.co.uk


Disability Drop Off Locations
In the event that there is no on-site parking available disabled supporters (ambulant or wheelchair) can be dropped off at the following allocated drop-off points:
West Stand: Opposite Club Shop
North Stand: Exit Gate 1 (Harvey Gardens)
Family Section: Exit Gate 2 (Harvey Gardens)
East Stand: Exit Gate 1 (Harvey Gardens) or Charlton Lane/ Lansdown Mews (NOT in Mews)
Jimmy Seed Stand: Entrance no. 4 (Valley Grove)
Drivers are advised to drop off passengers by no later than 2.15pm for a 3pm kick-off, 7pm for a 7.45pm kick-off and 11.45am for a 12.30pm kick-off. The driver then leaves the stadium area and parks away from the ground.
Please note a one-way system is in place on match day so please follow stewards' instructions.
After the game the disabled supporter can again be collected from the relevant spot once the post-game football traffic has dispersed.
For away supporters that have mobility issues, we can offer two complimentary car parking spaces which are arranged from the away DLO who then passes on that information to our DLO. These are located in our West stand car park.
Further information can be found on the club's Disabled Supporters page.
.

Half Time Catering
Those sitting on the NW, NE, and East disabled balconies should have a member of kiosk staff visiting your seat during the first half, taking your orders for half-time refreshments (excluding alcohol), and these orders should be delivered back to your seat just before the end of the first half. The disabled fans at the front of the West Stand have a trolley service provided.
If any problems with the service occur during the course of the season please Email us at cadsa@cafc.co.uk and we will pass on your concerns to Delaware North, who are in charge of the catering facilities at The Valley.

                                                               

Away Match Ticket Refunds

29th December 2018

CADSA are refunding the ticket price for up to three away matches in 2018.

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