News


Division One Fixtures. 2017/18 Season.


Security Bag Check:
It should be noted that if you bring a bag with you to a match at The Valley you should expect it to be searched when entering the stadium. If you have had your bag checked when entering one of the lounges or Bartrams you can expect to have it checked again when entering the stadium to take your seat.
The club have asked that you avoid bringing any bags with you if you can but, especially with disabled supporters,
this is not always possible.
The end result will be a safer day for everyone.

Rod and Denise

Having recently retired from the CADSA Committee, Rod and Denise Gough were presented with a trophy and flowers at the Bristol Rovers match to thank them for their many years work helping make CADSA what it is today. All the best to Denise & Rod.

West Stand Wheelchair Bays.
Supporters using any of the West Stand wheelchair bays which require crossing in front of either dugout to access 
should arrive at least 15 minutes before kick-off.
You may be directed to use an alternative bay until half-time if you arrive too late to access your own.

Diability Liaison Officer
Our new Disability Liaison Officer, who is also the club's Health and Safety Officer, is Adam Harding.
He can be contacted on the clubs main telephone number and at adam.harding@cafc.co.uk


New Metal Pin Badges.
CADSA have purchased new metal pin badges which are available to all members.
Email us at cadsa@cafc.co.uk with your postal address and a free badge will be sent to you.




Admin Fees on ticket purchases.
The club are charging an administation fee of £2.50p per transaction for any phone booking,
with no additional charge for tickets being posted.  
In-person purchase of match tickets this season is free, not £2.50p as previously announced,
but there is a charge of £1 for postage if required.
There is no charge for booking online but, as disability tickets are not available by this method, disabled fans will not be charged the £2.50p when booking by phone prior to the two hour period before kick-off.
If you wish to purchase match tickets within the two hour period before kick-off (1pm for a 3pm ko, 5.45pm for a 7.45pm ko, etc),
this can only be done in-person as the phone and online facilities are switched off during this time. 
Additionally, each ticket will have a £3 increase to its face value incurred, including disability tickets, if bought during this period 
but no administration fee will be applied.
No charges will be applied if disability tickets are purchased by phone prior to the two hour period before kick-off
and collected from the Valley Central drop-in office either before or within the two hour period.
The Ticket Offices in the North and West Stands are open on matchdays only but tickets can be purchased from the
Valley Superstore on non-matchdays and the phone & online services are still available on these days.
 
Lift Passes and Ticket Enquiries
Please contact the Commercial Centre for disability ticket enquiries on 03330 14 44 44.
For those supporters who regularly need the use of a lift to safely access and leave the stadium, a season long Lift Pass will be issued to both the disabled supporter and his/her carer.
Stewards will be given, as a backup, lists of people who need to enter the ground via the lift. 
  The carer's tickets will be issued under the name of the season-ticket holder only and any change of details must be supplied to the Commercial Centre.
 
Ca
r Parking
The contact for disability parking spaces is either Donna Manley or Lisa Luetchford on 0208 333 4000 or disability.parking@cafc.co.uk  and they should be contacted well in advance if you require disabled parking spaces for any home matches. Please note that spaces can only be booked for matches that tickets are already on sale for and that these can only be booked for three matches at a time.
Due to a few supporters booking spaces and not turning up on a matchday, leaving other supporters without a parking space whilst the bays are left empty, a note of your registration number will be taken when booking. Supporters who regularly do not turn up, or leave it so late to contact our disability parking office that the bay cannot be reallocated, may lose the chance to book a space in the future. 
Please see Facilities page for details of the booking procedure.

Disability Drop Off Locations
In the event that there is no on-site parking available disabled supporters (ambulant or wheelchair) can be dropped off at the following allocated drop-off points:
West Stand: Opposite Club Shop
North Stand: Exit Gate 1 (Harvey Gardens)
Family Section: Exit Gate 2 (Harvey Gardens)
East Stand: Exit Gate 1 (Harvey Gardens) or Charlton Lane/ Lansdown Mews (NOT in Mews)
Jimmy Seed Stand: Entrance no. 4 (Valley Grove)
Drivers are advised to drop off passengers by no later than 2.15pm for a 3pm kick-off, 7pm for a 7.45pm kick-off and 11.45am for a 12.30pm kick-off. The driver then leaves the stadium area and parks away from the ground.
Please note a one-way system is in place on match day so please follow stewards' instructions.
After the game the disabled supporter can again be collected from the relevant spot once the post-game football traffic has dispersed.
For away supporters that have mobility issues, we can offer two complimentary car parking spaces which are arranged from the away DLO who then passes on that information to our DLO. These are located in our West stand car park.
Further information can be found on the club's Disabled Supporters page.
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Half Time Catering
Those sitting on the NW, NE, and East disabled balconies should have a member of kiosk staff visiting your seat during the first half, taking your orders for half-time refreshments (excluding alcohol), and these orders should be delivered back to your seat just before the end of the first half. The disabled fans at the front of the West Stand have a trolley service provided.
If any problems with the service occur during the course of the season please Email us at cadsa@cafc.co.uk and we will pass on your concerns to Delaware North, who are in charge of the catering facilities at The Valley.

                                                               

Away Match Ticket Refunds

31st December 2017

CADSA are refunding the ticket price for up to three away matches in 2017.

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